Support channels, response times, and self-service resources for SecureSync subscribers.
Fastest channel for active subscribers. Send a message describing your issue.
For all plans. Use for detailed queries, billing, and non-urgent issues.
Files lost? Contact us immediately via WhatsApp or call. Tell us what happened.
The monitoring agent on your Windows PC may not be running. Check: (1) Is the PC on and connected to the internet? (2) Is DriveMonitor.exe running in Task Manager? If not, restart the SecureSync service from the Windows startup menu. Contact support if it still shows unknown after 30 minutes.
Check your Google Drive storage — if it is full, new backups will fail. Log into drive.google.com and check how much storage is used. If storage is not the issue, contact support with your last-sync time and we will investigate.
Contact JYOTVIRA support. After verifying your identity, the field engineer can reset the restore PIN during an assisted session. Your backup data is not affected — only the PIN lock needs to be reset before a new restore can be initiated.
Contact support. PC migrations are handled by a field engineer — we reinstall SecureSync on the new PC, link it to your Google Drive, and restore your files from the backup. This counts as a restore incident on your plan.
Contact support with the folder paths you want to add. The field engineer will update your configuration remotely. On Professional and above plans, this is included in support at no extra charge.